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Privacy Policy

schedule Last Updated: October 24, 2023

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Our Privacy Commitment

At ZipZapZoi Eats, we value your trust and are committed to protecting your privacy. This policy outlines how our AI-powered platform collects, uses, and safeguards your personal information while delivering the best food ordering experience. We believe in full transparency, especially when it comes to how our intelligent algorithms process your data to personalize your meals.

Effective Date

October 24, 2023

Version

2.1 (Global Release)

1

Information We Collect

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We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us.

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details (processed securely by our payment partners).
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
2

How We Use Your Data (AI & Personalization)

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AI-Driven Experience

Our platform uses advanced machine learning algorithms to tailor your experience.

We use the data we collect to provide, maintain, and improve our services. Our AI systems analyze your order history, browsing behavior, and dietary preferences to:

  • Recommend restaurants and dishes you're likely to enjoy.
  • Optimize delivery routes in real-time to ensure your food arrives hot.
  • Personalize promotions and discounts relevant to your tastes.
  • Detect and prevent fraud and abuse of our services.
3

Data Sharing with Partners

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To fulfill your orders, we must share specific information with our ecosystem partners:

restaurant Restaurants

We share your order details and delivery notes with restaurants to prepare your food.

two_wheeler Delivery Partners

We share your name, phone number, and delivery location with drivers for fulfillment.

4

Cookies and Tracking Technologies

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We use cookies, web beacons, and other tracking technologies to distinguish you from other users of our platform. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

5

Your Rights and Choices

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Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Deletion: You can ask us to delete your personal information, subject to legal exceptions.
  • Right to Correction: You can update inaccurate or incomplete data in your account settings.
  • Right to Opt-Out: You can opt-out of marketing communications at any time.
6

Contact Us

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If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

mail privacy@zipzapzoieats.com

ZipZapZoi Eats HQ, 123 Tech Park, Bengaluru, India

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Have more questions?

Our support team is available 24/7 to assist you with any privacy concerns or data requests.